Gracie Appliance, Heating & Air Conditioning, Inc.

Customer Satisfaction Program & Protocol


  To ensure we achieve customer satisfaction with every customer contact, we have set up an "action protocol".  Below you will find current and future CSPP procedures that we follow to achieve our number one goal "customer satisfaction".

  We consider our employees to be the best in the business.  It is through our employees that enable us to meet our desire to serve the Lord One Customer at a Time, thus making us the best in the business.   

Technician Conduct Code

Office & Sales Personnel Conduct Code

CSPP Action Protocol

    Offering conveniences in service participation & protection:

    Complaint Management:




*We will wear foot booties at the customers request. We cannot however wear booties while servicing the equipment!


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