The technician will explain the reason for the needed repair, and if necessary show you what is actually wrong.  We will take as much time as is necessary to explain why the problem occurred, what we will do to correct it, and how much it will cost. 

The technician will evaluate the entire machine and give his recommendation on the repair.  We use the criteria listed below to determine if the unit is worth repairing.

The technician will give you one fix, flat repair estimate.  Our rates are based on the "The Major Appliance Service National Price Guide" .  So no matter how long it take the technician to perform the repair, you pay one fixed price.